2019 Schedule in Brief

For detailed session descriptions, see the complete schedule. All listed meals are provided.

Wednesday, April 17

On Wednesday, we’ll present inspiring talks on why strategic listening is at the cutting edge the most successful programs and practices in and outside of higher ed to increase enrollment, retention, loyalty, giving, and engagement.

11 - 12: Registration

12 - 1:30: Lunch

1:45 - 3: Whole group session

Innovation starts with listening
Switchboard and Campus Sonar Teams

3 - 4: Snack and conversation break

4 - 6: Whole group session

  • Dr. Liz Gross, Mara Zepeda, Chelsea Haring - Welcome

  • Dr. Tricia Seifert, Associate Professor and Education Department Head, Montana State University - Listening to first-generation college students to understand needs related to the “hidden curriculum”

  • Stephanie Snyder, Industry Growth and Innovation Lead, Hearken
    Alex Allen, Sales and Marketing Coordinator, Hearken - From consumers to partners: How the journalism industry is undergoing a critical shift in how it interacts with the public

  • Dr. LaToya Owens, Director of Learning and Evaluation, Frederick D. Patterson Research Institute - Real talk about transformation

  • Amanda Stubbert, Director of Alumni, Parent, and Family Relations, Seattle Pacific University
    Kyle Brown, Assistant Director of Engagement and Events, Seattle Pacific University - Bring yourself to the table

  • Andy Shaindlin, VP of Alumni Relations, Brown University - Leading by listening: Trusting your community

6 - 8: Dinner

Thursday, April 18

On Thursday, we’ll break out into small group sessions focused on two tracks.

8 - 8:50: Breakfast

9 - 9:50: Session I: Whole group session

Facilitating learning and conversation
Andrew DeVigal, Associate Director, University of Oregon School of Journalism and Communication's Agora Journalism Center

10 - 10:50: Session II: (2 concurrent breakout sessions)

How listening can assess and influence your brand
Liz Gross, CEO & Founder, Campus Sonar

Inclusive service engagement design: Who are you not hearing from?
Amma Marfo, Speaker & Consultant, FUN Enterprises
Kassie Infante, Assistant Director of Alumni Engagement, Phillips Exeter Academy

10:50-11:30 Break

11:30-12:20 Session III:  (2 concurrent breakout sessions)

From uncertainty to opportunity: Insights for higher ed from a Cannabis entrepreneur
Jess Columbo, Founder & CEO, Med|Ed Digital & Tiller

Team chemistry: Who are you?
Ian Strawn, VP of Creative, Carnegie Dartlet

12:30-1:30:  Lunch Discussions

1:30 - 2:30:  Session IV (2 concurrent breakout sessions)

How to gather better: People, surveys, ideas
Linda Pantale, Associate Director of Career Development, University of Chicago

Leading change through process mapping
Alex Aljets, Fellow, University Innovation Alliance

2:30-2:45: Break

2:45 - 3:45: Interactive Design Challenge: Facilitating Change in Higher Ed

3:45-4:00: Closing session

4:15-5:30: Happy Hour