Kourtney Cockrell, Director of Student Enrichment Services, Northwestern

“Listening is probably the most important thing we do as administrators. I often talk about my office as for students, by students. It’s critically important to listen to our key stakeholders to create more inclusive environments.”


Matt Duncan, Academic Digital Engagement Strategist, University of Colorado Boulder

“Students and alumni have a lot of the answers we’re seeking to provide for them. They can help inform what we do for our institution—for marketing and help us provide a better experience for students while they’re at school and for alums once they’ve graduated school.”


Lindsey Dunstedter, Digital Content and Social Media Coordinator, Missouri S&T

“I work on the digital team and I’m the social media manager. If I’m not listening to my primary audience, I’m not going to be able to have any engagement or feedback or understand their needs, their wants, and how they want to communicate.”


Khristina Gonzalez, Associate Dean of the College and Director of Programs for Access and Inclusion, Princeton University

“I’m excited to be at ListenUp because listening is what allows us to have sight as an institution. As we work to diversify our campus and start to bring new perspectives to the table, the only way we are going to transform our campus to meet our students’ needs is by listening to them, taking the insight that they give us, and instituting it as policy and programs.”


Kassie Infante, Assistant Director of Alumni Engagement, Phillips Andover Academy

“It’s important to listen to students because the entire purpose of our institutions is to support and help students get to where they want to be. We need to equip them with resources and empower them to make decisions and reach their goals. In order to do that, we need to be able to listen to exactly what it is they are curious about and what they would like to explore.”


Amma Marfo, Speaker & Consultant, FUN Enterprises

“As we look at the institutions we work with and alongside, we increasingly see that there are needs that need to be met that we might not have been able to anticipate. By listening, we have the opportunity to do our best work. Who needs us in ways we don’t expect? Who doesn’t need us as much as we thought they might? How can we build better programs, or inform building better programs, that serve students and alumni in ways that we wouldn’t have thought of without their help?”


Kendra Saldana, Assistant Director of Young Alumni Giving, Cornell University

“We listen to students so we can serve them better and support them better on campus, be it with access to a resource that they didn’t know they needed or finding a connection on a personal level. That can make them feel better about their experience on campus. With listening to our alumni, it’s important to keep them connected to the university in a way that honors their intentions and their needs. If they need resources, need a connection, or feel the need to give back in a way that makes sense to them, we need to listen to that and support them in that way.”


Amanda Stubbert, Director of Alumni and Parent Relations, Seattle Pacific University

“I can’t do my job effectively if I’m not listening. I can’t serve students and parents and alumni if I don’t know what they need.

I have a staff of four, and, technically speaking, we have a constituency base of 50,000 people. When you think about that, we can only do a tiny fraction of what people want from us, so we better find out what are their biggest needs and serve those needs.”


Tracie Thomas, Director for career Development, Northwestern University

“It’s important to listen to students and alumni to think about what their perspective is. We get into this profession because we want to help, but we also have our own ideas about what that help should be. We don’t see things as they are; we see things as we are.”


PJ Woolston, Vice President for Enrollment Management, Marian University"

“Everything we do is about our students—if we don’t know what their experience is, how can we serve their needs? A lot of what they need they’re not fully aware of yet, but if we’re not listening to them we have no idea even where to begin.”