2019 Schedule in Brief
For detailed session descriptions, see the complete schedule. All listed meals are provided.
Wednesday, April 17
On Wednesday, we’ll present inspiring talks on why strategic listening is at the cutting edge the most successful programs and practices in and outside of higher ed to increase enrollment, retention, loyalty, giving, and engagement.
11 - 12: Registration
12 - 1:30: Lunch
1:45 - 3: Whole group session
Innovation starts with listening
Switchboard and Campus Sonar Teams
3 - 4: Snack and conversation break
4 - 6: Whole group session
Dr. Liz Gross, Mara Zepeda, Chelsea Haring - Welcome
Dr. Tricia Seifert, Associate Professor and Education Department Head, Montana State University - Listening to first-generation college students to understand needs related to the “hidden curriculum”
Sarah Aguilar, Student Trustee, Illinois State - Social media through a student’s perspective: How to embrace change, adversity, and the importance of making connections with students
Dr. LaToya Owens, Director of Learning and Evaluation, Frederick D. Patterson Research Institute - Real talk about transformation
Amanda Stubbert, Director of Alumni, Parent, and Family Relations, Seattle Pacific University - Improv for business professionals
6 - 8: Dinner
Thursday, April 18
On Thursday, we’ll break out into small group sessions focused on three tracks: Attract, Engage, and Vision.
Attract: How can listening help you better attract attention? Helpful for campus professionals in admissions, enrollment management, recruitment, marketing, communications, university relations, or advancement communications.
Engage: How can listening help you have more purposeful, informed interactions with students, alumni, donors, and other constituents? Helpful for those in student affairs, career services, alumni relations, fundraising, or advising.
Vision: How can listening make you a better leader? Helpful for those in Director level roles or higher across campus, or who are actively working to build their leadership skills.
8 - 8:50: Breakfast
9 - 9:50: Session I: Whole group session
10 - 10:50: Session II: (3 concurrent breakout sessions)
How listening can influence brand
Tim Jones, Chief Communications and Integrated Marketing Officer, Beloit College
Whitney Helm, News Editor & Writer, Beloit College
Inclusive service engagement design: Who are you not hearing from?
Amma Marfo, Speaker & Consultant, FUN Enterprises
Kassie Infante, Assistant Director of Alumni Engagement, Phillips Exeter Academy
Team chemistry: Who are you?
11:30-12:20 Session III: (3 concurrent breakout sessions)
From uncertainty to opportunity: Insights for higher ed from a Cannabis entrepreneur
Jess Columbo, Founder & CEO, Med|Ed Digital & Tiller
Using reflection to guide training and professional development
Sara Ackerson, Academic & Career Advisor and Coordinator, Washington State University
Listening to the needs of staff to find, develop, and implement appropriate technology solutions
Joe Sabado, Executive Director of Systems Information Systems Technology & Associate CIO of Student Affairs, USCB
12:30-1:30: Lunch Discussions
1:30 - 2:30: Session IV (3 concurrent breakout sessions)
Facilitating learning and conversation
Andrew DeVigal, Associate Director, University of Oregon School of Journalism and Communication's Agora Journalism Center
How to gather better: People, surveys, ideas
Linda Pantale, Associate Director of Career Development, University of Chicago
Leading change through process mapping
Alex Aljets, Fellow, University Innovation Alliance
Chelsea Haring, COO, Switchboard
2:30-2:45: Closing Remarks
2:45 - 4:00: Interactive Design Challenge: Facilitating Change in Higher Ed
4:00-4:30: Closing session
4:30-5:30: Happy Hour